Return Policy

I PICKED THE WRONG FLAVOR, CAN I GET A REFUND?

Due to the items being very limited, we do not accept returns or credit. ALL SALES ARE FINAL. Please make sure that before you finalize your purchase, you have selected the correct topping and flavor of your items.

WHAT IS YOUR RETURN POLICY

We do not accept returns on an items. ALL SALES ARE FINAL. Please make sure that before you finalize your purchase, you have selected the correct topping and flavor of your items. 

Please do not ship your items to our location with the intention of returning the items and receiving a refund. Items sent to our location will not be returned to the sender under any circumstances unless paid for by the sender.

In person purchases can not be returned or exchanged through the mail.

WHAT IS YOUR EXCHANGE POLICY?

We do not accept exchanges. ALL SALES ARE FINAL. Please make sure that before you finalize your purchase, you have selected the correct topping and flavor of your items. 

In the event that your item is damaged or never received we are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon request, we will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for you to investigate. If an item was lost or stolen, it is your responsibility to file a claim with the shipping carrier and receive compensation for lost or stolen packages that are the fault of the shipping carrier.

HOW TO I CONTACT CUSTOMER SERVICE?

Please contact us via our email @ thepoppoppandahouston@gmail.com or our Contact Us page. Please make sure to include all relevant information like your order number, flavor and topping so we may better assist you.

We accept PayPal and all major credit cards.